Shipping Policy
Shipping Policy
Thanks for choosing Simple & Chic Living, we will be continuously improving our services to provide you a pleasant and easy shopping experience.
After the order is placed, you will receive an order confirmation email.
We are now working with Fedex/DHL/UPS to provide you a fast and reliable shipping experience.
Order Processing time
After order is placed, we will begin to handle with the order. Usually, it takes 3~5 business days to get the order to be packed, as the items are fragile, so we will need to use strength package and the wooden case outside to protect the product inside.
Shipping Cost and Shipping Time
Simple & Chic Living offers free standard shipping for all orders.
We are shipping Worldwide.
Order delivery time = Order preparation time + transportation time = 7~13 days
Order preparation time: 3~5 days
Transportation time: 4~8 days
Shipping: Free Shipping.
(For oversized items, which diameter larger than 127 cm or 50 inches, we will use sea transportation, which usually takes 4-6 weeks. Please be patient and wait. Maritime transportation is conducive to ensuring the stability of the product transportation process.)
Track My Order
Tracking number with the carrier information will be provided with 1~2 business day after your order is shipped out. You will be able to track the status of your package on the carrier website.
If you are not able to track the package with the tracking number provided, please contact us (info@simpleandchicliving.com). In rare cases, tracking number might be updated, we will have the issues solved within 48 hours
Order Cancellation
Customized lamps are non-cancellable once the order has been placed.
For non-customized orders:
You may cancel your order free of charge within 24 hours of placing it by replying directly to your order confirmation email. After 24 hours, as long as the lamp has not been shipped, you may still request a cancellation; however, a handling fee will apply (please contact us for details). If the lamp has already been shipped, we are unable to cancel the order. In this case, you may submit a return request once you receive the product, provided that the item is unused and in its original packaging.
About taxes
The import taxes and duties are already included in the price listed on the website.
Damages caused by transportation
If there is any damages or defects caused by transportation, please kindly contact us at info@kevinstudious.com, Free replacement will be sent by express after we receiving the request.
Contact us
For any questions about the shipping policies, please contact us at: info@simpleandchicliving.com.