Ulises Multi Design Pendant Light

Return & Refund Policy

To provide a happy and satisfactory shopping experience, Simple & Chic Living provides a 14-day return policy. Upon request, we can also send pictures and videos for the buyer to check and inspect the item(s) before shipping them out.

After receiving the package, please make sure inspect it days.

If there is any damage, please send pictures with the order number to us by email(info@simpleandchicliving.com), free replacement will be sent by express.

If you want to return the products, please make sure they are in the following condition:

1. Returns are accepted on most products in new, unused, uninstalled condition, and in the original packaging, within 14 days of delivery. The return request must be submitted within 14 days after the package(s) is/are delivered.

2. The product is/are listed on our website. Only standard products can be returned. (Products produced based on the buyer’s requirements cannot be returned)

3. A 20% restocking fee applies.

4. Expedited shipping charges from your original order are non-refundable.

5. Lamp(s) must be in original package, and all the accessories, especially for crystals must be wrapped and put inside originally. If the product has been installed already, it can not be returned. Customized items are not eligible for return as well. 

Return Cost:

1. If the return reason is for our reason(damages or defects of the product, wrong product) return is free, and there is no extra cost.

2. If the return is for the clients’ personal reason, for example, change of mind, incorrect shipping address or post code, design, size or finishes not suitable, too heavy etc. You will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.

Exchange of goods

 An exchange is the equivalent of returning the goods and repurchasing them.

· Only standard regular product range are eligible for exchange.

· Customized or personalized chandeliers may not be eligible for exchange unless there is a manufacturing defect.

· If the exchange is due to a manufacturing defect or an error on our part, we will cover the shipping costs for the return and exchange.

· If the exchange is due to a change of preference or any other reason not related to a defect or error on our part, the customer will be responsible for both shipping costs.

Order Cancellation
Customized items are not eligible for cancellation. For non- customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a processing fee will be charged (Please contact us to know more details). Once the product is shipped out, the order can not be canceled. 

Please following the process below to return a product.

1. Submit the return request info@simpleandchicliving.com

Please send pictures and videos of the package with your order number to 

1. Your return request will be handled with 3~5 business days, and our customer service team will guide you how to return the package. Make sure the product is unused and in original package.

2. Return address will be provided after your return request is approved. Notes: Our warehouse will inspect the conditions for the product inside, we suggest you using a reliable and traceable carrier. Kindly provide us the tracking information as soon as the package(s) sent out.

3. We will inspect the package in 3~4 business days after the package is delivered, and update you the status. Refund will be issued within 1~2 business days after the inspection is done.

Refunds

After the inspection is done, the refund will be initiated, we will send a refund confirmation, it will take around 5~7 business days for the payment to be refunded to the card which you made the payment.

If you still did not receive the refund after 5~7 working days, please contact us(info@simpleandchicliving.com) we will be following from our side.

Return Address

The return address will be provided by our customer service team at info@simpleandchicliving.com.

For any questions about the return policy, please feel free to contact us.

We want you to love your purchase. Please inspect your package upon receipt to ensure there are no damages or issues during transit. If you fail to inspect your order and do not report a problem within the 14-day window, we may not be able to accommodate your request.

Exceptions: Non-Returnable Items

We cannot accept returns for:

• Products marked non-returnable on the product page
• Assembled or installed products
• Products not in original packaging or condition
• Crystals that have been unwrapped
• Custom or made-to-order products
• Light bulbs
• Bulk orders (10+ of the same item)
• Custom Made Orders are non-refundable
• Clearance or open-box items
• Orders delivered more than 14 days prior
• Furniture (may only be replaced if damaged upon delivery)

Damages

Sometimes fragile items are damaged in transit. If your item arrives damaged or missing parts:

• Notify us within 3 days of delivery at info@simpleandchicliving.com.
• Provide photos of the damaged item and packaging.
• We will arrange a prompt replacement or send replacement parts at no charge.
• In some cases, we may resolve issues through repair or replacement parts rather than full replacement.

****Custom orders cannot be returned or refunded****

Cancellation Policy

• Standard Products
  
• Orders canceled within 24 hours of payment confirmation: full refund
• Orders canceled after 24 hours: 20% restocking fee
• Orders already shipped: cannot be canceled
  
• Made-to-Order Products
  
• Orders canceled within 24 hours: full refund
• Orders canceled after production begins: non-cancellable
• Orders already shipped: cannot be canceled
  

Complaints & Feedback

If you are dissatisfied with the way we’ve handled a return, replacement, or exchange, please email info@simpleandchicliving.com. We welcome your feedback and will do our best to resolve concerns.

Designer Trade Program Members

The Easy Return Policy applies only to lighting products purchased by members of the Simple & Chic Living Trade Program. Eligible trade members may return uninstalled lighting within 14 days for a full refund of the purchase price.

✅ Any purchase from Simple & Chic Living indicates that you have read, understood, and agreed to the Return Policy stated above.